MyFastFerry is a mobile ticketing application designed to provide ease of access to fast ferry services provided by Manly Fast Ferries, Sydney Harbour Eco-Hopper along with partner tourist services on and around Sydney Harbour
You can use your mobile tickets on any MyFastFerry related Manly Fast Ferry, Sydney Harbour Eco-Hopper or partner tourist or ferry service
a. MyFastFerry offers mobile tickets on its major ferry routes for Adults and Children
b. MyFastFerry offers Adult, Child, Student, Senior and Family passes on selected partner tourist and associated ferry services
c. MyFastFerry offer additional products which can be added to each single or bulk ticket purchase, including attraction venue entry and bar items
a. Children under 4 travel free and do not require a ticket
b. A Child fare is payable for children between the age 4 and 15
c. Unless in school uniform on a normal school day, children between the age of 16 and 18 travelling on MyFastFerry services are charged an Adult rate
d. Some partner tourist venues may have different ages for Child rates, please refer to individual fare information for these rates
No. MyFastFerry services operate under NSW Responsible Service of Alcohol (RSA) guidelines and if staff believe you are in a condition where alcohol should not be served, you will not be able to purchase items over the bar
a. You should activate your ticket prior to boarding a MyFastFerry vessel or upon entry to a tourism venue. Please have the mobile ticket activated and ready to show to staff when boarding a vessel or as requested by local MyFastFerry staff
b. Your purchased tickets can be found in your Ticket Wallet on the main screen of the MyFastFerry mobile ticketing application
a. Yes, tickets must be activated for each trip undertaken
b. Tickets will remain valid for a period relevant to the length of MyFastFerry service you are on and unless validated electronically by MyFastFerry staff, will automatically expire near the completion of your trip
No. You must purchase a mobile ticket for each origination and destination on selected routes. You can also purchase multiple passes if your journey will take you to multiple points and store these individually in your Ticket Wallet.
a. Single or return ticket purchases on the MyFastFerry application have a validity period and will expire after a period of 60 days.
b. Bulk or multiple ticket purchases on the MyFastFerry application have a validity period and if unused, will expire twelve months after the purchase date
c. Please check the fare policies of MyFastFerry
a. Site based or hand-held inspection devices may be used to scan and validate a MyFastFerry ticket using the barcode functionality
b. MyFastFerry mobile tickets can also be validated by visual inspection, checking the color band actively changing on the ticket screen
Each ticket includes a unique barcode in addition to the tri-color ticket that will occasionally be scanned by a MyFastFerry official as part of a regular inspection process. If requested, please open the application and use the pull-down to reveal the barcode for inspection
a. At the discretion of MyFastFerry, account activity on your mobile device can be suspended until MyFastFerry staff complete a review of implied fraudulent account usage
b. Warnings can be issued and recorded by ticket conductors and continued misuse of the MyFastFerry application will result in cancellation of the account on your mobile device
a. For individual mobile ticket purchases, MyFastFerry does not require you to set up an account
b. For bulk or multiple mobile ticket purchases, MyFastFerry would prefer that you set up an account in advance to using mobile ticketing. This will allow you to save credit card details for purchase use once your email has been verified and authenticated, and will also speed up the ticket purchase process
a. Mobile tickets do not need mobile phone or WiFi services available to accessing a MyFastFerry vessel or related tourist facility. Connectivity is required to purchase a ticket, which must be done prior to boarding but once purchased, the ticket resides in the wallet on your mobile device
b. If you lose mobile phone service after activating and boarding a vessel you will still be able to activate and display the ticket from the ticket wallet.
In general, you are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable it is expected that you would use some other payment method for the journey
MyFastFerry supports multiple ticket activations on the same ferry service
If you lose or purchase a new mobile device you can transfer any valid, unused tickets to a new device. To do so, please contact MyFastFerry customer support via [email protected]. Please have your application ID available, this can be found within the mobile application under Help > Application Information
a. Receipts are available via email for all MyFastFerry mobile ticket purchases. Enter your email address when purchasing a ticket and the receipt will be automatically emailed to you
b. MyFastFerry will hold expired tickets for a period of 60 days on your mobile device and you can also resend purchase receipts to yourself from the application. Expired tickets will automatically archive from your mobile device after 60 days
Please refer to the MyFastFerry refund policy for specific conditions under which refunds may or may not be granted. Please refer to www.MyFastFerry.com.au
a. The MyFastFerry mobile ticketing application is free to download. You may incur data usage fees via your mobile service provider for use of the application. MyFastFerry is not responsible for any mobile carrier data charges that a passenger incurs as a result of purchasing or using the mobile ticketing application. Please refer to your mobile service provider for any additional fees that may be imposed
The mobile ticketing application is available on the majority of iOS and Android devices installed with recent (2 years or less) operating systems. Older versions of software may not be supported
a. Discounted fares are not available on many of the MyFastFerry service routes. Please refer to Fares and Fare Rules at www.MyFastFerry.com.au
b. On selected ferry and tourist services, there are two options to receive discounted fares on your mobile device:
i. Select the route upon which you wish to travel and if available, select the appropriate fare e.g. Senior fare. You will be required to present any special ID card associated with this fare type upon request if required by MyFastFerry staff
ii. MyFastFerry may require you to call their customer support group to validate your eligibility. Once verified, your device will be activated with the discounted fare types for which you are eligible
For ease of use, you have the option of storing your credit card details for future transactions
The MyFastFerry mobile ticketing platform is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, any sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities